Lodging a Complaint with Rural & General Insurance
Broking Pty Ltd is a relatively simple process however,
in order to deal with a complaint efficiently we will need
as much detail about your complaint as possible.
To assist you in setting out the detail necessary you can
print out a copy of our Complaint Form and fax or mail it
to us for immediate attention however, before you go to
the trouble of lodging a written complaint - have you telephoned
us to discuss your complaint first?
Call 13-RGIB or 137442 and ask for : Aaron
Stephenson or,
Charles
Pratten or,
Stuart
Brown
These are the usual steps & procedures we would ask
customers to follow in order to ensure that a complaint
is dealt with as quickly and efficiently as possible.
Step 1 |
In the first instance, talk to us.
If your complaint cannot be resolved to your satisfaction,
your next step is to lodge your complaint in writing,
preferably using our Complaint form.
|
Step 2 |
The Complaint Form should be faxed or mailed to us,
along with any supporting information that will help
us deal with your complaint.
Rural & General Insurance
Broking Pty Ltd
Customer Complaints Officer
GPO Box 3595
Sydney NSW 2000
Phone: 13-RGIB or 137442 Fax:
1 800 802-956
Click
here to obtain a Complaint form . Please attach
any supporting material to help us understand the
nature of your complaint.
We can accept the Complaint Form by email if you
scan it, with supporting information, and forward
it to us in either PDF or JPG format. Send to: office@rgib.com.au
|
Step 3 |
If we are unable to resolve the matter to your satisfaction,
within a period of three (3) working days from receipt
of your written complaint, you can request that your
dispute and/or complaint be referred to the Insurance
Brokers Disputes Ltd (IBD) which is an independent organisation
set up to deal with Broker-/-Client Disputes. You can
also call IBD directly on their toll free phone 1800
064 169 or email them at info@ibdltd.com.au.
It won't cost you anything - in fact, you can enter
IBD's website from the link below.
www.ibdltd.com.au |
The objective of our Complaint & Dispute Resolution
Procedures is to provide a fair and timely method of handling
disputes without the necessity of other burdensome procedure.
